Question:
My wife called Sears and told them what was going on. They wanted to charge $40 just to send out a technician since it's out of warranty. My wife explained that they were losing money on water filters since I refuse to buy one until either the water tastes chlorinated or the light turns red. The Sears lady just said nothing for a while then asked "well what do you want ME to do about it?"

Answer: 1. There's no guaranty you'd buy a replacement filter from Sears, they're sold lots of other places. Kind of hard to justify giving something away for free when you *might* reap some benefit from it in the future.

BTW. The service would likely be at least 3-4 times the price of a replacement filter. That means they wouldn't even have a chance to recover their costs for 2-3 years.

2. I don't know why people expect a *1* year warranty to cover failures 2 or more years down the line. 1 year is ONE year? (sorry for the reality check)

3. You never posted what exact model you have to there's no way to tell how your model is designed to work. Many of Sears Kenmore fridges are built by Whirlpool and *some* Whirlpool models are suppose to monitor both duration (time) and usage. *IF* your model is so equipped, I would think it is not working correctly.

4. Replace the filter so you can be sure you're not contaminating your family. Monitor the situation and after a set period of time or usage if the indicator does not change, have it serviced and/or replace the filter.

Do NOT rely on taste for flow rate alone to be the judge of when to replace your water filter.